Exceptional Customer Service

I recently did a session on Exceptional Customer Service in Whistler, Canada during an organization’s annual retreat. One of the questions I am often asked is ‘whose job is it to deliver exceptional customer service.’  This group was sharp and…

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Racing to a Customer Concern

The culture of your organization will tell your customers how important they and their concerns are within your organization. Regardless of the functional area you work in, (sales, operations, finance, administration, or product development) outstanding customer service is the responsibility of…

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