Course Outline

  1. Why Do We Fear It?
  2. Healthy Aspects of Conflict
  3. Conflict and Emotion
  4. Types of Conflict Behavior
  5. How to Deal With Each Type of Conflict Behavior
  6. Modeling Conflict That Strengthens Relationships
  7. Conflict In A Team Environment

How You Will Benefit

  • Understand the psychology behind our fear of conflict
  • Define what healthy conflict in your organization could look like
  • Explain how conflict and strong relationships go hand in hand
  • Recognize different conflict behavior in yourself and others and gain confidence to react appropriately
  • Learn new approaches to how to respond when there is conflict within the team
  • Build confidence to initiate and engage in conflict with the goal of making your organization stronger