COURSE OUTLINES

  1. Culture of Customer Service
  2. Defining Exceptional Customer Service For Your Organization
  3. Measuring Customer Service
  4. Defining Responsibility For Customer Service
  5. Effective Communication That Drives Customer Service
  6. Customer Service Development Plan

HOW YOU WILL BENEFIT

  • Exceptional customer service can be elusive and requires rigour and discipline to achieve
  • Define the culture of customer service you desire to collectively have
  • Define and commit to measuring customer service in your organization
  • Discuss how empowered you want your team to be when it comes to servicing your customer
  • Learn how to effectively communicate with a customer around a conflict or concern they are sharing with you
  • Develop methods to communicate and achieve win – win solutions that enhance customer loyalty