Exceptional Customer Service
Go above and beyond
Learn how to effectively communicate with a customer around a conflict or concern they are sharing with you. Develop methods to communicate and achieve win – win solutions that enhance customer loyalty.

Course Outlines
- Culture of Customer Service
- Defining Exceptional Customer Service For Your Organization
- Measuring Customer Service
- Defining Responsibility For Customer Service
- Effective Communication That Drives Customer Service
- Customer Service Development Plan
How you will benefit
- Exceptional customer service can be elusive and requires rigour and discipline to achieve
- Define the culture of customer service you desire to collectively have
- Define and commit to measuring customer service in your organization
- Discuss how empowered you want your team to be when it comes to servicing your customer